Terms & Conditions
All prices listed in United States dollars (USD) and all payments must be made in USD. State sales tax will be applied to all orders shipped to PA except on tax-exempt items.
We accept Visa, MasterCard, American Express, Discover, and Check. If you wish to pay by check, please call us at 800-443-4333. You can submit a check to us by fax or mail. Any check not honored by the customer's bank will incur a $25.00 service fee.
Stock orders received by 2:00pm EST typically ship the same day. All stock feather flags are in-stock for immediate shipment. For exact shipment date, please contact us before placing your order. Some flags, such as indoor international flags must be made to order. For these products, shipping usually takes about 4-5 business days.
Please notify us immediately of any changes or cancellations to your order. If your order has already been shipped prior to notifying us of changes, please refer to our return policy below.
We accept returns within 7 days of product receipt. Products must be returned in the original packaging and in saleable condition. Returned products are subject to a 20% restocking charge and the customer is responsible for the actual shipping costs both ways. Even if a customer was offered free shipping on their order, they are still responsible for covering the actual shipping cost both ways for returns.
All of our shipments are insured. If you receive damaged merchandise, please contact us immediately. We will ask you to email us pictures that clearly display the damage so that we can proceed to file a claim with the shipping company. Once received, we will replace the damaged product(s) at no charge or issue a refund.